Foundational Course on Grievance Redress Mechanism

This course is a foundational module designed to introduce learners to key concepts in grievance redress mechanisms, and is best completed prior to face-to-face learning. Topics include exploring what is a grievance redress mechanism, examining what are the key elements of effective complaint handling and the steps undertaken in handling complaints. The module also investigates the key personal skills required by problem solvers and the main roles and responsibilities of the grievance redress committee